L2 Support Analyst with French
6 months ago
  • Domain IT/Telecom
  • Availability Full-time
  • Experience Mid Level
  • Type of contract Indeterminate term
  • Location Bucharest
  • Salary To be determined

IFUTURE Romania is a recruitment company, part of a multinational organization Thakral Group from Singapore. Our Mission is to provide high quality recruitment and consultancy services to interested candidates of the Romanian labor market, by making them take the right step forward and match goals with individual plans.

This job is for our client, a Shared Service Center which acts as a global solution center for one of the largest European financial groups. They provide high-quality professional services for more than 35 countries in various fields of activity – Finance & Accounting, Human Resources, IT and Corporate Operations.

Find out more about them: https://www.sgebs.ro/

Main responsibilities:

  • Handle users’ requests (ticket monitoring and closing for each request received);
  • User rights management (userprofile creation/update/deletion)
  • Act as a back-up for a team member when required;
  • Work with the applicative teams and/or other departments on technical issues;
  • Collaborate/participate to continuous improvement process that will help improve software performance, and/or upgrade interfaces;
  • Escalate cases to the next level of su pport team if unable to solve incoming issues;
  • Identify and report any possible issue or tool bug to colleagues/concern teams;
  • Participate in report analysis alongside TL when needed;
  • Actively contributes to documentation and knowledge database development.

Company Benefits:

  • Competitive compensation & remuneration;
  • Healthcare coverage for prevention & group life insurance;
  • Office perks, flexible benefits & social benefits;
  • Preferential banking services;
  • 9-to-5 workday & work from home (up to 2 days a week);
  • Learning and development programs & career growth opportunities.       
  • Competitive compensation & remuneration;
  • Match on the platform
  • Phone Interview
  • HR Interview
  • French Language Validation
  • Technical Interview
  • Offering
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