Perfect candidate

• You are fluent in German & English

• 1-3 years of experience in stakeholder management

• You are familiar with MS Word, MS Excel, MS Outlook

• You are a team player with good communication skills and you are able to work independently

• You are self-motivated, with a positive attitude and approach

• You are able to solve urgent matters and work under pressure

• You are responsible in a work environment.

Responsibilities

• Respond to the technical incidents reported by the business customers through a system of ticketing

• Investigate, diagnose and assign the incidents to the right engineer

• Follow the incident life cycle – logging the incident with proper priority and ensuring that the issue is resolved in timely manner

• Act as a point of contact for customer requests and coordinate internally within multiple departments

• Intervenes if customer is unhappy with the troubleshooting process

• Participate in calls with the technical account managers to discuss the incidents and align on a strategy to improve customer experience and follow on actions in calls with customers

• Create weekly, monthly, quarterly reports with the incidents opened/resolved

• If needed, you might travel for client visits on site