Perfect candidate

• Fluent in English and Greek;

• Previous experience in finance is a plus;

• Previous experience in a BPO environment / customer support;

• Be reactive to requirements and a pro-active person;

• Have a detail- and number-oriented personality;

Positive attitude and good communication skills;

Responsibilities

• Answering supplier and employee calls;

• Logging cases in Ticketing/CRM Tool;

• Escalate to the Expert Helpdesk (Level 2) for technical resolution;

• Purchase Orders Management and Support;

• Ensure Follow-Up with third parties, case resolution and communication to internal customer;

• Initiate Supplier Creation/Changes as per agreed procedure;

• Accuracy and duplicate audit of data entry and invoices;

• Follow-up with vendors for balance confirmation and/or for clarifications needed;

• Resolution of supplier’s queries, major discrepancies, vendor clarification with respect to rejected payments;

• Posting of returned payments and checks;

• Provide resolution/feedback regarding queries in an accurate and timely manner to the Helpdesk team using client tools.